There are two options available to receive orders:
a. Courier to shipping address prescribed by customer.
b. Self-collection at designated areas within the school. For details on collection
location please refer to Delivery Policy under our Terms & Conditions.
Delivery time for each of the delivery options prescribed in 1. is listed below
Purchases made would be delivered within 2 to 3 business days for Peninsular Malaysia
and 5 to 6 business days for East Malaysia. Order cut off time would be 12 pm for
each business day. Orders received before 12 pm would be delivered out on the same
business day. Orders received after 12 pm would be delivered out on the next business
day. Incorrect address and contact number will cause delays in delivery time. Next
business day excludes Public Holidays and weekends.
Please refer to our Delivery Policy under our Terms & Conditions which details our
delivery time and location for each respective school.
For deliveries via courier, we have engaged our courier partner as Aramex. After
each delivery is shipped, a Consignment Note number will be sent to your email through
which parcels can be tracked via the link below :
The stock availability will be clearly displayed. Items for which stock is not available
will be illustrated as “OUT OF STOCK” while items in stock will be illustrated as
“ADD TO CART”. Purchases are not allowed for items which are out of stock.
If an order is confirmed and payment is made, an order cannot be changed. However,
if payment has not been made, you can revert back to your Cart summary and edit
the items within your cart by clicking the “Recycle Bin” icon to remove items not
If you would like to add items to your cart, you can revert to your Cart summary
and select the icon “CONTINUE SHOPPING”.
Once you are satisfied with your order, you may checkout and continue to make payment
to confirm the order.
Once an order is successful, you will receive a notification from TEK BOOKMART SDN
BHD informing you of your order. The email will also attach an order reference number
and a Tax Invoice for your reference.
If the goods you have ordered is damaged, faulty or not the goods you had originally
ordered, exchanges are only valid within 48 hours from date goods are received.
We only accept exchanges for goods of equal or higher value. Please allow us seven
(7) working days from date of receipt of the complaint for us to process and resolve
If goods purchased was incorrect due to an error made by the customer, TEK BOOKMART
SDN BHD will not be held responsible to make an exchange for the error.
If goods received are short and do not agree to the Tax Invoice, a complaint must
be lodged within 48 hours from date of receipt. Please allow us seven (7) working
days from date of receipt of the complaint for us to process and resolve this complaint.
The school only shares the parents' first name, last name and primary email used
during registration with the school for the purpose of authenticating the parents
as a patron of the school. TEK Bookmart may request to update other personal information
but this is at the discretion of the parent.