delivery policy

TEK Bookmart can only send orders to street addresses in Malaysia. We do not deliver to a PO Box address. We are unable to ship to any International address.

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. Please ensure that, once you have signed for your courier items, you check your order within 48 hours of receiving the order to verify it is correct.

We deliver all orders using our standard packaging materials. Any special packaging as requested by customer is subject to additional charge. There will be 2 attempts made to deliver your parcel. After the one failed attempt to deliver your order via courier, TEK Bookmart will send you an email or call you to verify details. After the second failed attempt to deliver your order by courier - a second reminder email or call will be made to you. If the second reminder is not successful, then the order will be returned to TEK Bookmart for collection OR TEK Bookmart will arrange for another round of delivery (which will be chargeable). 

Delivery Timeline

Orders will be delivered within 2 to 3 business days for Peninsular Malaysia and 5 to 6 business days for East Malaysia. Orders cut off time will be 12pm for each business day. Orders received before 12pm will be processed on the same business day while orders received after 12pm will be processed on the next business day. Incorrect address and contact number will cause delays in delivery time. Next business day excludes Public Holidays and weekends. Delays may occur during special sales period such as Black Friday, 11.11 or 12.12 and equivalent. Delays may also occur during peak periods which are August, September, December and January.  

Multiple Address Delivery

We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.

Delivery Charges

West Malaysia
Orders less than RM 100.00 will incur delivery charges of RM10.00
Orders above RM 100.00 will incur NO delivery charges

East Malaysia
Delivery charges will be computed based on value of purchase at the time of checkout.

Delivery charges may change from time to time subject to changes in market conditions without prior notice.